Jaya9 TV's Privacy Policy and data protection

Welcome to Jaya9 TV. This Privacy Policy ("Policy") explains how Jaya9 TV collects, uses, stores, and protects your personal information. We believe your privacy is a fundamental right, and Jaya9 TV is fully committed to upholding it.

This Policy applies to Jaya9 TV's website, mobile application, and all associated services. By using the Jaya9 TV platform, you are agreeing to this Privacy Policy. If you do not agree with this Policy, we ask that you refrain from using our services.

Jaya9 TV follows international data protection standards. We treat your information with the utmost respect and will never share it with third parties without your consent.

Jaya9 TV collects certain necessary information to provide you with the best possible service. Below is a breakdown of the types of information we collect:

Jaya9 TV uses the information it collects solely for specific, legitimate purposes. We never misuse your data or use it for unauthorized purposes.

• Account management: For registration, login, password reset, and account verification.
• Service Delivery: For gaming services, deposits, withdrawals, and bonus distribution.
• Security Assurance: Fraud detection and prevention, and identification of multiple accounts.
• Customer Support: To resolve your complaints and queries.
• Legal compliance: To comply with licensing authority guidelines and local laws.
• Service Improvement: To analyze user experience and improve the platform.
• Marketing Communications: Sending you promotions and offers based on your consent.
• Responsible Gaming: To identify patterns of excessive gaming and provide timely support.

Jaya9 TV never sells your data to advertisers. Our only goal is to give you the best gaming experience possible.

Jaya9 TV retains your personal information only for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a defined period to meet legal obligations.

• Active account data: retained until the account is closed.
• Financial transaction records: from the date of the last transaction 5 Years until.
• KYC documents: after account closure 3 Years until.
• Customer support conversations: 2 Years until.
• Log files and device information: 12 Months until.

After the applicable retention period, all data is securely deleted or anonymized so that you can no longer be identified.

Jaya9 TV does not sell or rent your personal information to third parties. However, limited data may be shared with trusted partners under specific circumstances:

• Payment Provider: Solely to process transactions with payment platforms such as bKash, Nagad, and Rocket.
• KYC verification provider: With authorized third-party agencies for identity verification purposes.
• Game provider: Gaming history shared with licensed game providers on the platform.
• Law enforcement agencies: When required to comply with a court order or legal claim.
• Audit Body: For license renewal and legal compliance verification.

The Jaya9 TV website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to not function properly.

Every user of Jaya9 TV has the right to full control over their personal information. Your key rights are outlined below:

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 business days.

Jaya9 TV is intended for users aged 18 and above only. We do not knowingly collect information from or provide services to minors.

Age verification is mandatory at registration. If we discover that a minor has created an account, it will be immediately closed and all associated data will be deleted.

If you believe a minor is using Jaya9 TV, please notify our support team immediately.

Jaya9 TV uses industry-standard security technology to protect your data. Our security architecture operates across multiple layers to keep your information safe at all times.

• 256-bit SSL/TLS Encryption: All data transmissions occur through encrypted channels.
• AES-256 Encryption: Sensitive data stored on servers is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access Controls: Only authorized personnel may access this information.
• Data Backup: Regular encrypted backups stored in a secure location.

In the event of a security breach, Jaya9 TV is required to notify affected users within 72 hours in accordance with legal guidelines.

Jaya9 TV may update this Privacy Policy from time to time. When changes are made, we will update the "Last Updated" date at the top of the page and notify you of significant changes via email or platform notifications.

Continued use of Jaya9 TV after any changes take effect will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

If you have any questions or concerns about this Privacy Policy, Jaya9 TV's support team is always here to help. We take every message seriously.

If your complaint is not resolved to your satisfaction, you may file a complaint with the relevant regulatory authority. Jaya9 TV is always committed to transparency and accountability.